Frequently Asked Questions
Semi Custom designs are designs on which you can add your name, number, team logo, sponsor logo and team colours at no additional cost. Email firstname.lastname@example.org to get started on a fully custom order.
A fully custom design is a design that we create based on your requirements, such as your team colours and preferred visual style. Email email@example.com to get started on a fully custom order.
Please make sure that you read and fully understand the design guidelines listed on this page.
NOTE: Although we offer this option publicly, we highly suggest using our Semi Custom or Fully Custom design services to avoid any potential design or printing issues. This option is only suited for experienced designers that have prior experience with print, and we do not take responsibility for the outcome of any client-made design.
Please visit this page to learn more about our Semi Custom Order Process.
Please visit this page to learn more about our Fully Custom Order Process.
From the day it's sent in production, most orders are done & shipped out in 14 to 21 business days. Big and/or complex orders may take longer to produce. Email firstname.lastname@example.org to get an accurate turnaround estimate for your order.
We use the "Express" shipping option, which takes 3 to 5 days to deliver in most cases.
DHL, Fedex and Canada Post.
Once your order is shipped, you will be emailed a tracking number, allowing you to keep track of your order in real time.
Haven't received your tracking number or having issues tracking your order? Please visit this page to check your Order Status.
Customizable products are always final sales, and cannot be returned or exchanged. Soft goods and non custom products can be returned or exchanged within 30 days of delivery. Please contact email@example.com to request a refund or exchange.
All defective units are subject to a free replacement. Simply email firstname.lastname@example.org with a description of the issue along with one or more clear pictures of the defect to request your free replacement.
Please visit www.swiftsponsorship.com to learn more about potential sponsorship opportunities and about the Swift Sponsorship Program.